Refund & Delivery Policy

§1 The short version

Everything we sell is a digital product that is delivered to the recipient you specify, usually within minutes. Because the value is transferred immediately and cannot be recalled from the mobile operator, brand, or utility, we cannot refund a product once it has been delivered as ordered. If a product fails to deliver, you get a full refund. If you have a problem of any kind, email info@rulloenterprises.com and we will reply within 24 hours.

§2 Delivery times

Mobile airtime, data bundles, and gift card codes normally deliver within a few minutes of payment. Utility bill payments are submitted immediately but post to the provider's account on the provider's own schedule, which can take from a few minutes to a few business days. If a delivery is running late, contact us and we will check its status with our distribution partner.

§3 When you get a full refund

We refund the full amount you paid, including any service fee, to your original payment method when:

• the product could not be delivered, for example because the operator or provider rejected the transaction or the brand was unavailable;
• we or our distribution partner cancel your order before delivery for any reason, including a fraud-prevention review;
• you were charged more than once for the same order; or
• the product delivered was materially different from what you ordered (wrong brand, wrong amount) because of an error on our side.

§4 When we cannot refund

We cannot refund, exchange, or replace a product once it has been delivered as ordered. In particular:

• airtime, data, or a bill payment that was credited to the phone number or account reference you entered, even if that number or reference was not the one you intended (see §5);
• a gift card code that has been delivered to the email address you provided, whether or not it has been redeemed;
• a gift card that the recipient could not use because of the brand's own region, expiration, or account rules, which are the brand's terms and not ours;
• a purchase you made because someone you do not know asked you to buy a gift card or top-up and send them the code, which is a scam (see our Terms of Service §8).

§5 Sent to the wrong number or account

Mobile operators and utility providers apply credit to the number or account they receive and do not reverse it, so we cannot recall a top-up sent to a number you mistyped. What we will do: confirm from our records exactly where the credit went, give you the operator's or provider's customer-service contact, and support any request you make to them. Please double-check recipient details before confirming payment; the storefront shows them to you before you pay.

§6 How to request a refund

Email info@rulloenterprises.com within 30 days of your order with the recipient number or email, the amount, and the approximate date and time. We reply within 24 hours. Approved refunds are issued to the original payment method through Stripe and typically appear on your statement within 5 to 10 business days, depending on your bank. We do not issue refunds in cash or to a different card.

§7 Before you contact your bank

Please contact us before disputing a charge with your card issuer. We can resolve most problems within a day, and a dispute can take weeks. Where a dispute is filed for a product that was delivered as ordered, we will provide the delivery evidence to the card network.

§8 Contact

Content Research Group USA Inc., trading as Rullo Enterprises. Email: info@rulloenterprises.com. Charges appear on your statement as RULLOENTERPRISES.COM.